Terms & Conditions

Scope of the Mandate

The Client mandates N20 IMMOBILIER to:

• search for and present properties matching the Client's criteria;
• represent the Client's interests with property managers, landlords and owners;
• prepare, complete and submit the Client's application file;
• undertake all steps necessary to obtain a property.

N20 IMMOBILIER undertakes to carry out this mandate with diligence and professionalism, without transferring liability beyond the defined services.

Nature and Proof of Mandate

The Client acknowledges having been informed of these General Terms and Conditions and expressly accepts them, whether by ticking the acceptance box when submitting the search mandate, by signing the viewing slip, by authorising N20 IMMOBILIER to submit their application file. Acceptance by electronic means constitutes a binding contractual commitment.

This mandate is concluded on a non-exclusive basis. However, for any property presented, directly or indirectly, by N20 IMMOBILIER to the Client or to any other party, it is agreed that:

• In the event of the signing of a lease for that property, the agreed fees shall be due in full to N20 IMMOBILIER, regardless of the manner or the person through whom the conclusion was reached;
• Proof of presentation may be established by any written or electronic document or element transmitted by N20 IMMOBILIER (emails, property descriptions, listings, photos, visit certificates, electronic messages, etc.).

Duration and Termination

Initial duration:

the mandate is concluded for three (3) months from the date of signing.

Renewal:

tacit renewal for periods of one month, unless terminated in writing.

Termination by the Client:

by registered mail or e-mail, with one month's notice.

Termination by N20 IMMOBILIER:

possible at any time, by written notice, in particular in the event of a breach by the Client or inadequate conditions of collaboration.

Continuity clause:

if, after termination, the Client concludes a lease for a property presented during the mandate, fees remain due to N20 IMMOBILIER.

Client Obligations

The Client undertakes to:

• provide accurate information and authentic documents;
• collaborate actively, with diligence and availability;
• not negotiate or conclude directly with a landlord or property manager for a property presented by N20 IMMOBILIER;
• adopt respectful and cooperative behaviour in all procedures and visits.

In the event of a serious breach or behaviour contrary to these terms, the Client shall be solely responsible and shall bear the resulting legal and/or financial consequences.

Fees remain fully due and acquired by the agency upon signing of the lease. They shall not be refunded in the event of contract termination resulting from a breach by the Client or the non-viability of their file discovered after signing.

Fees and Payment

Fees are due only upon success, i.e. the signing of a lease for a property presented by N20 IMMOBILIER.

Residential properties:

One month's rent including charges per signed lease, with a minimum of CHF 1,500.–

Commercial properties:

minimum flat fee of CHF 5,000.– or one month's rent including charges if greater.

Payment is due on the day of lease signing. These fees correspond to the remuneration of a rental brokerage mandate within the meaning of Articles 412 et seq. of the Swiss Code of Obligations (CO).

Client Commitment — Application Submission and Withdrawal

In accordance with article 01, the Client authorises N20 IMMOBILIER to represent them before landlords, management companies and owners, to submit their application file on their behalf and to carry out any step relating to the allocation of a property.

By ticking the acceptance box for these General Terms and Conditions when submitting the search mandate on the website n20immobilier.ch, by signing the viewing slip, by authorising N20 IMMOBILIER to submit an application file to a management company or an owner, the Client acknowledges having read and accepted the following conditions.

1. Allocation of the property

Should the property be allocated following an application submitted by N20 IMMOBILIER, the Client undertakes to pay the agency a fee corresponding to one month's rent including charges, under the terms of article 05. This fee is payable on the day the lease is signed.

2. Withdrawal after allocation

Should the property be allocated and the Client withdraw after their file has been accepted, the Client undertakes to pay N20 IMMOBILIER compensation corresponding to one month's rent including charges.

3. Withdrawal before the allocation decision

Should the Client withdraw after their file has been submitted but before a final response from the management company or the owner has been received, the Client undertakes to pay N20 IMMOBILIER a flat amount of CHF 1,500.– as compensation for the steps and services already carried out.

Data Protection

Information provided is treated confidentially and used solely within the scope of the mandate.

In accordance with the Federal Act on Data Protection (FADP), the Client has the right of access, rectification or deletion of their data by contacting: contact@n20immobilier.ch

Liability

N20 IMMOBILIER makes every effort to achieve the mandate's objective, but cannot be held responsible for:

• the rejection of an application by a property manager or landlord;
• conditions imposed by owners (bank guarantee, security deposit, special lease clauses, etc.);
• subsequent disputes between the Client and third parties;
• any event after the lease signing (unpaid rent, damage, tenancy disputes, etc.).

Professional Conduct and Relationships

The Client undertakes to respect N20 IMMOBILIER's image and professional relationships with its partners (property managers, landlords, owners, etc.).

Any direct contact with a landlord or partner regarding a property presented by N20 IMMOBILIER, or any behaviour that damages these relationships, will result in the full invoicing of the agreed fees.

Acceptance

By engaging N20 IMMOBILIER's services, the Client acknowledges having read, understood and accepted these Terms and Conditions.

This acceptance takes place in accordance with the terms set out in article 02 and authorises N20 IMMOBILIER SARL to take all necessary steps in the framework of the property search and acquisition.